Award Winning Customer Service
We strive to give Great Customer Service before, during and after the sale.
If you have an issue, please give us the opportunity to resolve it before any assumptions.

Refund/Return Policy:
*Original sales receipt must accompany returns.
*We accept returns for exchange or store credit 7 calendar days after delivery of the product. (see Items below)
*At our sole discretion after 7 calendar days, we will offer an exchange or store credit only (no refunds).
*Items must be in new, unaltered and unused condition**.
*Must have all items included in original packaging. (sellable condition)
*Customer is responsible for all shipping costs if seller is not at fault.

**Definition of new, unaltered and unused condition is:
-without showing signs of wear or damage in any way
-must not be a special order or a custom order
-unless noted, item cannot be returned or have a different return policy time period other than that 7 days noted in that item's particular item description.


*If an item is received damaged or is incorrectly shipped by us please contact us immediately.
  Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit.
*Store credit is contingent upon inspection of item(s) once we receive it.
*There is a 20% restocking fee for returned items that are not being exchanged and are not damaged.
*You must contact us within 7 days if you intend to return any item back to us. Items returned to us after 7 days and without contacting us shall not be refunded.


Items:

*Spray Tanning Kits:
Kits may be returned under our return policy, however items that are returnable under our policy will be subject to a 20% restocking fee and items refunded at market price.


*Spray Tanning Solutions and Cosmetics:
Spray tanning solutions and any other cosmetic-type products are non-returnable or refundable.
We cannot guarantee results as all skin types and conditions can affect the outcome of the developed color: 
Examples include: medications, life changes (stress), skin preparation, client-applied lotions, scrubs, etc.
 
*All OVERRUN, CLEARANCE ITEMS and SOLUTIONS are FINAL SALE. No exchanges no returns.


*Equipment and supplies:
All brand new, unused spray tan equipment (sprayer units and guns) have a 7-day return policy with a 25% restocking fee. All items must be post marked within 7 days of your delivery date, NOT YOUR DATE OF PURCHASE. A refund will be issued minus actual shipping incurred  and a 25% restocking fee. No returns after 7 days shall be accepted. NO EXCEPTIONS. All warranty returns (defective product) must have a copy of the sales invoice and a brief explanation for the return. Return postage both ways will be the responsibility of the purchaser and will not be part of any refund amount.
*CLEARANCE ITEMS such as demo units and factory closeouts ARE FINAL SALE - no exchanges or returns.
 
*Custom Orders:
All Custom Orders are nonrefundable/nonreturnable
(Booth Extraction Units, Solutions, Private Label, ECT )
 Note: Booths are handmade and may have light scratching on the backside panels from the manufacturing process.
 
*Pop Up Spray Tan Tents:
No returns, no refunds. We will replace a defective unit 1 (one) time within 30 days of receiving the original. *Shipping cost of the replacement unit will be the responsibility of the customer and must be paid prior to the replacement unit being shipped.


Returns Information:

Please feel free to contact customer service for more information on returning an item.
Customer Service Phone: 419-386-2387
 
 
Easy Returns:
Just login to your account and click on completed orders and enter your information.
 
Please make sure all returns have a Return Authorization NUMBER (RMA) before returning.
*Original sales receipt must accompany returns for a refund.
*Please note... Any items returned without an RMA # will not be refunded.

Return Address:
Kahuan Bay Companies
c/o Artesian Tan
Return Dept
11921 Prospect Rd
X-Cell A-6
Cleveland, Ohio 44149
 

 

International Returns

 

No international returns on any of our products will be accepted. Once the product has left North America, it is a sold item.

No international returns on equipment will be accepted. Any equipment warranties are void once it leaves North America and we are not responsible for any damage, accidental or otherwise, that occurs once it has left North America.